Omnichannel retail sales audit is a tedious process for the financial teams of retailers. To ensure a merchant’s monthly performance is recorded accurately, retail brands’ finance teams carry out a process known as “month-end financial reconciliation.” Previously, the month-end financial reconciliation process for retail brands included only retail sales auditing…

One of the most common roadblocks for retailers managing pre-orders is customer inquiries about delivery dates, which can overwhelm customer support teams. If the retailer is unable to scale their customer support, they may be forced to end their pre-order initiatives. Most of the miscommunication is not a result of…

Pre-Ordering is a tactic used by many retailers to build up anticipation for a product launch. If done well, retailers can build customer excitement and unleash the power of FOMO (Fear of Missing Out). We recently spoke with a Shopify retailer who explained that their biggest challenge is not meeting…

Many retailers do not have the ability to match customer expectations to deliver a seamless omnichannel experience. Let’s break down some common mistakes retailers make in attempting to provide an omnichannel experience: 1. Lack of visibility: Many eCommerce websites do not illustrate the in-store availability of products. Online platforms should…

With pre-orders, you are able to sell all your products at full price, virtually eliminating the possibility of markdowns at the end of a season. Despite this, many merchants either avoid taking pre-orders or stop offering them due to bottleneck constraints like overpromising. On speaking to a Shopify merchant with…

Manually managing hundreds of pre-orders for hundreds of SKUs is complicated and can cause major issues for retailers. Manual pre-order management presents two key challenges: - Overselling: Taking more orders than you can fulfill can cause major internal problems and ultimately end in a poor customer experience. Merchants must manually…

What are backorders? Backorders are orders taken for products that have been released but are temporarily out of stock. …

Shopify’s multi-location fulfillment feature works well for small retailers, for example, those with one warehouse and up to five stores. However, as your business scales, things get complicated. Shopify’s solution is not designed to handle more complex business use cases, with a large network of fulfillment locations across regions. We…

Shopify allows merchants to take orders on future inventory also known as pre-orders and backorders. But there are many challenges that merchants face when they actually start taking pre- backorders on Shopify. Shopify’s native functions lack the following capabilities when it comes to taking pre- backorders: Lack of real-time inventory…